At Peru Culture Horizons (INVERSIONES HORTA E.I.R.L.), our goal is to ensure a smooth, reliable, and transparent booking experience. The following Booking Policy outlines the terms and conditions applicable to all reservations made through our agency.

1. Booking Requests All reservations must be requested through our official communication channels, which include our email, website, or WhatsApp. Please note that any inquiry is considered merely a “request” until our team provides an official confirmation.

2. Availability All services are strictly subject to availability at the time of booking. Peru Culture Horizons will thoroughly verify availability with all corresponding local service providers before issuing a final confirmation.

3. Booking Confirmation A reservation is only officially confirmed when the following conditions are met:

• Availability has been successfully verified, and
• The required advance payment has been received. Once confirmed, clients will be provided with a booking confirmation document detailing all contracted services.

4. Client Information To successfully process a reservation, clients must provide accurate and complete personal details, including:

• Full name (exactly as it appears on the passport or ID)
• Passport or official ID number
• Nationality
• Date of birth
• Contact information Peru Culture Horizons cannot be held responsible for any issues, delays, or setbacks arising from incorrect or incomplete information provided by the client.

5. Modifications to Bookings Any requests for changes to a reservation (such as travel dates, services, or passenger details) must be submitted in writing. Modifications are strictly subject to availability and may incur additional costs or penalties, depending on the specific policies of our service providers.

6. Advance Booking Recommendation We highly recommend making reservations as far in advance as possible to guarantee availability. This is particularly crucial for high-demand services, such as entrance tickets to archaeological sites (like Machu Picchu), train tickets, and highly sought-after tours.

7. Third-Party Services Certain services included in your itinerary are operated by external providers (such as hotels, transport companies, and specialized guides). These specific services are subject to the individual terms and conditions of those respective third-party suppliers.

8. Special Requirements Clients must notify Peru Culture Horizons of any special requirements (e.g., dietary restrictions, medical conditions, mobility needs) at the time of booking. While we will make every effort to accommodate these requests, we cannot guarantee that all specific needs will be met by third-party providers.

9. Travel Documents It is the client’s sole responsibility to carry valid and up-to-date travel documents (such as passports, visas, and necessary permits) required for their trip. Peru Culture Horizons is not liable for any denied entry to attractions, trains, or services caused by incomplete, expired, or invalid documentation.

10. Acceptance of Terms By confirming a reservation, the client fully acknowledges, understands, and accepts all policies, terms, and conditions set forth by Peru Culture Horizons.

Contact Us

If you have any questions or require further assistance, our team is always available to support you throughout your entire booking process.

• Commercial Name: Peru Culture Horizons
• Corporate Entity: INVERSIONES HORTA E.I.R.L.
• Email: info@peruculturehorizons.com
• Phone / WhatsApp: +51 984422797