At Peru Culture Horizons (INVERSIONES HORTA E.I.R.L.), we understand that travel plans can unexpectedly change. This Cancellation and Refund Policy clearly outlines the terms and conditions under which we manage booking cancellations and process eligible refunds.

1. Cancellation Requests All cancellation requests must be submitted formally in writing via email or our official communication channels. The date we receive your written request will be considered the effective date of the cancellation.

2. Non-Refundable Services Please note that certain services are strictly non-refundable under any circumstances. These include, but are not limited to:

• Entrance tickets to archaeological sites or protected areas (e.g., Machu Picchu).
• Train tickets.
• Domestic or international flight tickets.
• Government-issued permits and authorizations.
• Services already confirmed with third-party suppliers operating under strict non-refundable policies.

3. Cancellation Fees and Refund Tiers Eligible refunds are subject to the following cancellation timeline and fees:

• More than 15 days before the service start date: A refund of up to 70% of the total amount paid (administrative fees may apply).
• Between 7 and 15 days before the service start date: A refund of up to 50% of the total amount paid.
• Less than 7 days before the service start date: Strictly no refunds will be issued.

4. No-Show Policy If a client fails to appear on the scheduled date and time of their booked service (a “no-show”), no refund will be issued under any circumstances.

5. Refund Processing If a refund is applicable, it will be processed within 15 to 30 business days following the official confirmation of your cancellation.

• Whenever possible, refunds will be issued to the original payment method.
• Any associated bank charges, transaction fees, and administrative costs will be deducted directly from the final refundable amount.

6. Modifications as an Alternative to Cancellation In certain situations, Peru Culture Horizons may offer the option to reschedule your services rather than canceling them outright. This is entirely subject to availability and the specific policies of our local suppliers. Please be aware that additional fare differences or rescheduling fees may apply.

7. Force Majeure Peru Culture Horizons cannot be held liable for cancellations, delays, or trip interruptions caused by force majeure events. These include, but are not limited to:

• Natural disasters.
• Strikes, civil unrest, or protests.
• Severe weather conditions.
• Government restrictions or state emergencies. In such events, any potential refunds or rescheduling options will depend exclusively on the individual policies of our service providers.

8. Third-Party Supplier Policies All refunds are ultimately subject to the terms and conditions of our external partners (such as hotels, transport operators, etc.). Please note that some suppliers may enforce stricter cancellation policies than our standard terms.

9. Partial Refunds Once a tour or travel itinerary has commenced, no refunds will be issued for any unused services, missed meals, or skipped activities.

10. Acceptance of the Policy By completing a booking with Peru Culture Horizons, the client fully acknowledges, understands, and agrees to the terms set forth in this Cancellation and Refund Policy.

Contact Us

If you need further assistance or need to discuss a change to your reservation, our team is always available to guide you through the process.

• Commercial Name: Peru Culture Horizons
• Corporate Entity: INVERSIONES HORTA E.I.R.L.
• Email: info@peruculturehorizons.com
• Phone / WhatsApp: +51 984422797