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Here are some frequently asked questions by our clients. Before reaching out with general inquiries, please read through this page along with our Salkantay trekking information and Peru travel information pages.
Step 1: Fill out the form
Complete the passenger details form in a Word document and attach it to your email.
Step 2: Pre-payment
Pay your deposit and notify us once you’ve made the payment. Our system does not automatically alert us to your payment.
Step 3: Confirm reservation
Check your booking confirmation PDF to ensure all details are correct.
Step 4: Informative session
Join us at our offices the day before your departure at 5:00 PM for your briefing.
The briefing is essential to meet your guide and discuss important details about the excursion. You’ll receive a duffle bag for your gear and have the chance to pay any outstanding balance while getting a map with reservation details.
Yes, you can leave your luggage with us. It will be stored safely and returned to you after your trek.
Yes, please bring your own water for the first morning. After that, we’ll provide clean and safe drinking water.
Yes, we recommend bringing 300 to 400 Peruvian soles for emergencies or optional activities, such as hot springs.
Groups typically consist of 10 to 12 people, depending on the season. The maximum group size is 12, and the minimum is 2.
We provide a duffel bag for your gear, accommodating about 7 kilograms. You’ll carry a small day pack for essentials like sunscreen, bug spray, jackets, and snacks.
Yes, you can charge your devices at campsites, though they can’t be left overnight. Wi-Fi is available at some sites for an extra fee.
A private tour is tailored to your preferences, allowing you to select who joins you. You’ll have your personal chef and guide, making for a more personalized experience.
Showers are available at some campsites:
You can rent an extra horse for US$80. This option is available during the first two uphill trekking days, with alternatives for later days.
The 5-day trek includes a stretch of the original Inca Trail up to the Llactapata Archaeological Site, providing unique views and opportunities, including optional hot springs.
Your tour includes a general entrance ticket for a guided tour of Machu Picchu. An additional ticket for Machu Picchu Mountain is available for $60. This hike offers a 360-degree view but is separate from the main tour.
Our guides are trained to assist you. If symptoms arise, you may return to Cusco or use alternative transportation during the trek.
Yes, single travelers are welcome and will share accommodations with someone of the same sex. A single hotel room is available for an extra $30.
No, we have a no-refund policy. All deposits are non-refundable and non-transferable. Please review our terms and conditions for more details.
Weather is unpredictable; expect cold temperatures (around 5°C) on the first night and warmer temperatures (up to 25°C) in the jungle sections.
This fee is imposed by PayPal and Visa, not us, and cannot be avoided.
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